We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your satisfaction.
Eligibility for Returns
- Time Frame: You can return your product within 30 days of the purchase date.
- Condition: The product must be unused and in the same condition that you received it. It should also be in the original packaging.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including:
- Opened or used beard balms, oils, and other personal care products.
Return Process
- Contact Us: Email our customer service team at [Your Email Address] with your order number and reason for the return.
- Approval: Once your return is approved, you will receive instructions on how to send your item back to us.
- Shipping: You are responsible for the shipping costs of the return. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at site@stewartsbeardsupply.com or use our Contact Form.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There is often some processing time before a refund is posted.
- Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at site@stewartsbeardsupply.com or use our Contact Form.
